0. 2 Software Release Notes SoftMax® Pro 7. 0. SoftMax Pro 7. 5 compatibility. Windows XP Professional SP3. 3 or up) Under Control in SoftMax Pro software, click on Instrument configuration. MultiClamp 700A Commander for Windows OS (32-bit, Windows XP only) MultiClamp 700A Commander, version 1. Join the innovation! Discover how the automation-friendly SpectraMax® i3x Multi-Mode Microplate Reader, designed to expand research capabilities through its…Products : SoftMax Pro Software, SpectraMax ABS Plus reader, SpectraMax ABS reader. Once settings are made, the changes are saved when SoftMax Pro is exited normally. zip file and select Extract All. Confirm that the program was installed. 0 software Download page Axon™pCLAMP™ 10 Electrophysiology Data Acquisition & Analysis Software Download PageIn the MetaXpress software, go to Screening > Auto Run Plate Statuses and cancel any errored jobs. 2 Software Release Notes Axon™pCLAMP™ 10 Electrophysiology Data Acquisition & Analysis Software Download Page SoftMax® Pro 7. Viewing this answer requires an authorized account. COM. This user guide covers installation, configuration, features, formulas, protocols, and troubleshooting tips. SoftMax® Pro 6 and 7. IMAP Evaluation Demo Kit (Product #R8166) IMAP FP Phosphodiesterase Evaluation Assay Kit (Product #R8175) IMAP Screening Express Kit (Product #R8073) IMAP Substrate Finder for Ser/Thr 1. SoftMax® Pro 7. Search; Microplate Readers; SoftMax Pro Software; Microplate Stacker and Washer; Cellular Imaging Systems; Clone Screening; FLIPR;. For customers outside the U. SoftMax® Pro 7. 0 software Download page Axon™pCLAMP™ 10 Electrophysiology Data Acquisition & Analysis Software Download Pageaudit trail features in SoftMax Pro GxP, all experiments are fully traceable and can be completely reconstructed. Genepix. ppr) files see the SoftMax Pro Protocol file download page. 0. Viewing this answer requires an authorized account. 0 GxP icon or click Start > All Programs > Molecular Devices > SoftMax Pro 7. This reference guide documents version 7. Highlight it and End Process. 4. It provides ready-to-run. 8-x64. Select the Driver tab. 0 software Download pageSoftMax® Pro 7. Download for Windows of SpectraMax ABS & ABS Plus Reader Plug-in. 2 Software Release Notes. Select Download and Install a license File. Watson has been installed as the default debugger. MOLECULAR DEVICES . To contact technical support by phone, call 1-800-635-5577 x 1820 between 9 a. 0. Finding your computer Operating System. Published Dec 16, 2020 | Updated Apr 13, 2023. 460 sec. Products : Legacy pClamp Software Versions, pCLAMP/AxoScope. exe file. m. It would be in the SoftMax Pro software application folder - it can become corrupted. 0. ppr", which may have become corrupted. dmp files in C:Documents and SettingsAll UsersApplication. Column data selections are based on the actual names of the columns in the. 2 Software Release Notes Axon™pCLAMP™ 10 Electrophysiology Data Acquisition & Analysis Software Download Page SoftMax® Pro 7. This user guide covers installation, configuration, features,. Search; Microplate Readers; SoftMax Pro Software; Microplate Stacker and Washer; Cellular Imaging Systems; Clone Screening; FLIPR; AXON Patch-Clamp;. 48 sec. 7. With the SpectraMax® MiniMax™ 300 Imaging Cytometer, industry-leading SoftMax® Pro Software, and user. 0. KeySpan adapter for SoftMax Pro and SpectraMax readers. For SpectraTest Validation Plate Protocol (. Additional Validation Tools. 0 installation software CD into your CD-ROM drive. SoftMax® Pro 7. 2. SoftMax® Pro 7. To contact technical support by e-mail, send a message to SUPPORT. Viewing this answer requires an authorized account. Supported Windows Operating System: Version 2. Note: If the installation screen does not appear after a short time, browse to the CD folder on your computer and double-click the autorun. Spectranet customer portal SoftMax Pro Import Feature. For more details, please see the SoftMax Pro User Guide. json file to the CellReporterXpress host computer. Spectranet customer portalSoftMax® Pro 7. 1. Version 7. Serial numbers are version-specific. MultiClamp 700A Commander, version 1. The port numbers that are recognized by SoftMax Pro are from 1-9 and if it is greater, then it can reassigned. Check in your selected directory to verify that the MDCStoreTools software has created a new log file. I want to export my image analysis results from the MetaXpress software to Excel or another program. 2 Software Release Notes SoftMax® Pro 7. Resources SoftMax Pro: Formula Reference guide Published Dec 16, 2020 | Updated Apr 14, 2023 Products : SoftMax Pro GxP Software, SoftMax Pro Software. This will also be the case in Gap-free mode, Variable-length Events mode and Fixed-length Events mode. 1 software Download page. 110 sec. Molecular Devices. 1 login screen. Work smarter with this new workflow editor! Learn how to utilize SoftMax Pro’s workflow editor to create multitask kinetic workflows that alternate between different read modes and instrument tasks within the same kinetic cycle. 1 are not compatible with 64-bit computers. Molecular Devices technical support. From the Windows Start menu, go to All programs > Molecular Devices > SoftMax Pro x. Molecular Devices Corporation (“MDC”), the licensor, hereby grants a non-exclusive license to you, the Lic-ensee (“User”), to use SoftMax Pro and it’s utilities (“Software”) included with SoftMax Pro upon license. 2 Software Release Notes Axon™pCLAMP™ 10 Electrophysiology Data Acquisition & Analysis Software Download Page SoftMax® Pro 7. 0 software Download page Axon™pCLAMP™ 10 Electrophysiology Data Acquisition & Analysis Software Download PageWe do not make a specific recommendation as to how often the SpectraTest validation plates should be run on your Molecular Devices microplate reader. 2 Software Release Notes Axon™pCLAMP™ 10 Electrophysiology Data Acquisition & Analysis Software Download Page SoftMax® Pro 7. 2 Software Release Notes SoftMax® Pro 7. 0 software Download pageUpon recalibrating, those differences should disappear. 8. The current one is probably at the manufacturer's web site in their support and downloads area: Note that doing any driver. 0 software Download pageSoftMax® Pro 7. Turn the reader on and secure the USB cable. SoftMax® Pro 7. Configure. 0 software Download page Axon™pCLAMP™ 10 Electrophysiology Data Acquisition & Analysis Software Download PageMolecular Devices SoftMax Pro Data Acquisition and Analysis Software. SoftMax® Pro 7. SoftMax® Pro 7. MetaMorph Tagged Image File Format (TIFF) *. Download a PDF version of our SpectraMax® Quant™ dsDNA Assay Kits product inserts. 0 software Download page Axon™pCLAMP™ 10 Electrophysiology Data Acquisition & Analysis Software Download PageRefresh. Version 6. 2 Software Release Notes SoftMax® Pro 7. If the file is found and you delete it, try starting SoftMax Pro software again. Select the wells or cuvettes to be used for the group-associated blank. Version 10. Walk-away automation through proven robotic and LIMS partner integrations. In the Apps and Features window, locate and uninstall SoftMax Pro. Results 1-5 of 8You will learn how SoftMax Pro 7. Home; Knowledge Base. x GxP Software Annual technical support plan for one user license of SoftMax Pro 7. Refresh. Locate the User Guide on your SoftMax Pro computer for version 6 and version 7. 2. Right-click the downloaded Sentinel Protection Installer 7. 0 software Download page Axon™pCLAMP™ 10 Electrophysiology Data Acquisition & Analysis Software Download PageSoftMax® Pro 7. SoftMax® Pro 7. 1. Download AxoClamp Version 1. Molecular Devices Software. SoftMax® Pro 7. * A dialog box will appear informing you that Dr. 0 software Download page. The MetaMorph ® software (version 7. 1 Formula Reference Guide. 7 on a computer running Windows 7. Direction: Orbital or Double-Orbital patterns. Simultaneous use ofThe MetaMorph® Software's extended set of Microsoft Visual Basic (VB) programming functions enable you to create Visual Basic programs that can be run in MetaMorph or MetaXpress using the Run User Program drop-in command. 2 Software Release Notes SoftMax® Pro 7. SoftMax® Pro 7. NET Framework assembly, which can be used with any . SoftMax® Pro versions 4-5 including Standard, Drug Discovery,. 2 Software Release Notes Axon™pCLAMP™ 10 Electrophysiology Data Acquisition & Analysis Software Download Page SoftMax® Pro 7. Select Start>Control panel>Device Manager. 1. 2 Software Release Notes Axon™pCLAMP™ 10 Electrophysiology Data Acquisition & Analysis Software Download Page SoftMax® Pro 7. 10) and the MetaMorph NX ® (legacy) software (version 2. 1 is GxP edition only; Protocols for the ABS1 Validation Plate. • Prepare data in the provided easy-to-use Excel import templates • Import data into SoftMax Pro from any non-Molecular Devices microplate reader • Import XML-based data directly into SoftMax Pro for an automated workflow Flexible calculations and formulasDownload the latest update. In the SoftMax Pro Options dialog: Select the Web Browser page from the menu list on the left. Viewing this answer requires an authorized account. Close SoftMax Pro software. Not compatible with Windows Home Edition. To update the driver. SoftMax® Pro 7. Molecular Devices provides web-based tutorials (webinars) and training courses throughout the year. See SoftMax® Pro Microplate Software User Manual Download Page how to access these in your software. Axon™pCLAMP™ 10 Electrophysiology Data Acquisition & Analysis. 3Molecular Devices has provided this guide for installing the SoftMax Pro 7. The REF button has no valid meaning for fluorometric use, and if pressed when in fluorometric mode, will switch the mode to absorbance cuvette (thus the emission wavelength display disappears). Automation Interface Components This SoftMax Pro Automation Interface version 6 is a Microsoft . Recommended Articles. m. SoftMax® Pro 7. 0 software Download page. Since Zscaler starts on computer launch (before any other user-applications can be run) it reserves Port 9000. The SpectraMax® iD3 Multi-Mode Microplate Reader and the SpectraMax® iD5 Multi-Mode Microplate Reader from Molecular Devices® have a touch screen interface that provides integrated instrument control, data display, and the ability to export results over your network for statistical data analysis. These instructions apply to SoftMax Pro versions 6 - 7. 2 Software Release Notes Axon™pCLAMP™ 10 Electrophysiology Data Acquisition & Analysis Software Download Page SoftMax® Pro 7. 0 software Download page Axon™pCLAMP™ 10 Electrophysiology Data Acquisition & Analysis Software Download PageFor SoftMax Pro software, see Finding your SoftMax Pro software version. Molecular Devices. 0 software Download pageSoftMax® Pro 7. The KeySpan USA-19HS is often required with new Windows 7. SpectraMax Quant AccuBlue HiRange dsDNA Assay Kit : Part Number R8358 (Explorer), R8359 (Bulk) SpectraMax Quant AccuBlue Pico dsDNA Assay Kit: Part Number R8354 (Explorer),. In the SoftMax Pro Options dialog: Select the Web Browser page from the menu list on the left. Please check you data Published Dec 16, 2020 | Updated Dec 16, 2020 Products : SoftMax Pro SoftwareThen restart SoftMax Pro to see if it resolves. SoftMax® Pro 7. 4 is available for PC-compatible computers using Windows XP and Vista (32-bit only),SoftMax® Pro 7. 2 GxP Software Enterprise Rollout flyer; SoftMax Pro GxP – Market Requirements Assessment; Common Support Issues. 1In SoftMax Pro Software and MultiMode Software, with any dialog open, you can press the F1 key on your keyboard to display help on that dialog. 0 software Download pageSoftMax® Pro 7. 0 software Download pageBlank wells can be assigned within any group (other than the “Blank” group) in the Template Editor: 1. Home; Knowledge Base. 2 which has the fix. 6 compatibility and earlier SoftMax Pro software? MacOS 10. 1) In the Preferences, which can be accessed either by clicking on the microplate reader icon or through the Edit > Preferences menu, review the "Manual Export Format" choices. If prompted by a User Account Control dialog, click Yes to allow the program to make changes to the computer. This user guide describes features available in SoftMax Pro Software release 5. NORTH AMERICA +1 800-635-5577 Mon to Fri 7am - 5pm Pacific Time. 0, the software used a text-conversion algorithm with a slight upward bias. Click OK . If you find the file, move it to the Windows desktop and retry SoftMax Pro to see if that resolves the software crashes. 1. Products : SoftMax Pro GxP Software, SoftMax Pro Software, SpectraMax M5/M5e reader. Molecular Devices technical support is available by phone and e-mail. Viewing this answer requires an authorized account. 0. 0 software Download page Axon™pCLAMP™ 10 Electrophysiology Data Acquisition & Analysis Software Download PageSoftMax® Pro 7. SoftMax® Pro 7. 0 software Download page Axon™pCLAMP™ 10 Electrophysiology Data Acquisition & Analysis Software Download PageSoftMax® Pro 7. 0 software Download pageSoftMax® Pro 7. From the Windows Start menu, go to All programs > Molecular Devices >. Below are some cuvettes that have been tested in the M5 and Plus 384. Various data transformation steps in the software are discussed, such as normalizing the GFP. 0 software Download page Axon™pCLAMP™ 10 Electrophysiology Data Acquisition & Analysis Software Download PageSoftMax Pro-compatible data. Reboot your computer, and re-attach the hardware protection keys (dongles) to your computer. 0. MDMA data can be presented in tabular form or by using the integrated graphing utilities. Type of Image1. **SoftMax Pro Software version 7. MultiClamp 700A Commander. This can result in a mismatch between the rounded values in the newer version and the older version. Download AxoClamp Version 1. 2 – GxP edition general release. The Zscaler security suite software also uses Port 9000 for global configuration port management. Products : StakMax, AquaMax washer. XLS. On rare occasion, "Error" may be displayed in Group table columns even though the ODs or RFUs are reported normally in the "Values" column. Using the network license, multiple copies of MetaMorph Premier Offline, executing on different client computers, can start and finish, as long as the total number of simultaneously executing software packages is less than or equal to the number of licenses maintained by the. If SoftMax Pro software is set to use 5 out of the 25 points in the example above, a linear regression will be performed on as many. Win7 Manual Spectramax-L or StakMax Driver Installation after Initial Install MetaMorph ® NX Software Series of Products. SoftMax® Pro Software for Windows 10 and 11 is designed to provide the simplicity, flexibility and power required for advanced data analysis. Antigen Quantitation Protocol. 2: Windows 10 64 bit, Windows 11 64 bit. One possible solution is to run GenePix Pro within Virtual PC, which is a software application from Connectix Corporation that allows Windows 98, 2000, and XP programs to be run on a Macintosh computer using a G3 or G4 processor. SoftMax® Pro 7. Right-click the . 220 sec. SoftMax® Pro 7. The SoftMax Pro product key on this sheet allows you to install and activate SoftMax Pro on up to 3 computers for every user (e. 2酶标仪部分使用, 视频播放量 6324、弹幕量 1、点赞数 97、投硬币枚数 30、收藏人数 239、转发人数 76, 视频作者 p11kabo_o, 作者简介 Expecto Patronum!,相关视频:普通酶标仪(微孔板分光光度计使用),临床医生做基础科研——14. SoftMax® Pro 7. 3 (but applies to any install showing it) Please keep in mind that one of the key features of SMP v5. Molecular DevicesView training and reference documentation for the ImageXpress Micro and Nano systems using MetaXpress software version 6. 0 is selected during the download. Microplate Stacker & Washer. 2. Fluorescence polarization read speed (384 wells) 123 sec. S. 1 32-bit Win 7, 64-bit Win 7, Win 8*, Win 8. 1. 460 sec. Start the CellReporterXpress software and verify that the new feature is available. Viewing this answer requires an authorized account. Products : SpectraMax i3x reader, SpectraMax iD5 reader, SpectraMax iD3 reader, General, FilterMax F5 reader, SpectraMax ABS reader, SpectraMax L reader, SpectraMax M5/M5e reader. Molecular Devices technical support. 2 Software Release Notes. The MetaMorph NX Software looks for the correct version of the SafeNet Sentinel System Driver in the computer registry:SoftMax Pro 7 Software Trial Download Site. Installing MetaMorph Software on client computers that will connect to the network key server. 2. 1 and above: Compatible with only with 64-bit OS. 2 Software Release Notes SoftMax® Pro 7. SoftMax® Pro 7. Installation Steps for the key host computer: Plug in the MetaXpress PowerCore network key to an available USB port. SoftMax Pro 7. Walk-away automation through proven robotic and LIMS partner integrations. Products : FlexStation 3 reader, SoftMax Pro Software, FlexStation (Obsolete), FlexStation II (Obsolete) This page contains the table of contents of resources available for the FlexStation Reader and Analyst Instrument Suite of Products. SoftMax® Pro 7. Molecular Devices Software. RIDASCREEN Gliadin competitive ELISA. You must use a 32-bit computer. 0 and below: Compatible with both 32-bit and 64-bit OS. Molecular Devices technical support. ppr) files see the SoftMax Pro Protocol file download page. Search; Microplate Readers; SoftMax Pro Software; Microplate Stacker and Washer; Cellular Imaging Systems; Clone Screening; FLIPR; AXON Patch-Clamp; Assay Kits;. Once the software is installed on the computer, updates can be downloaded from our. Double-click the highlighted wells or click the little plot button at the top of the Plate section - it looks like a square button with X-Y lines and a little red plot line. MultiClamp 700A Commander for Mac OS 9. 2 Software Release Notes Axon™pCLAMP™ 10 Electrophysiology Data Acquisition & Analysis Software Download Page SoftMax® Pro 7. Use one of the 160 pre-written calculation. 5070102C January2020 SoftMax®ProDataAcquisitionand AnalysisSoftware GxPEdition SoftMaxProSoftware-GxP Editionversion7. Note: In SoftMax Pro Software versions prior to version 6. 2 Software Release Notes Axon™pCLAMP™ 10 Electrophysiology Data Acquisition & Analysis Software Download Page SoftMax® Pro 7. For MetaXpress version 6 and above, the Custom Module Editor is included with the MetaXpress installer/update. Search; Microplate Readers; SoftMax Pro Software; Microplate Stacker and Washer; Cellular Imaging Systems; Clone Screening; FLIPR; AXON Patch-Clamp; Assay Kits;. 1 SoftMaxPro7. SoftMax® Pro 7. 1. 60 sec. "From a Disk". Supported Windows Operating System: 32-bit XP, 32- bit Vista, 32 &64 bit Win 7, 32 &64 bit Win 10, 64 bit Win11. 0. Note: In SoftMax Pro Software versions prior to version 6. . If SoftMax Pro software is set to use 5 out of the 25 points in the example above, a linear regression will be performed on as many. Molecular Devices Software. Copy the file to send to Technical support. SoftMax® Pro 7. 2 Software Release Notes Axon™pCLAMP™ 10 Electrophysiology Data Acquisition & Analysis Software Download Page SoftMax® Pro 7. 2 Software Release Notes Axon™pCLAMP™ 10 Electrophysiology Data Acquisition & Analysis Software Download Page SoftMax® Pro 7. 1 Services update is distributed as an addendum for the SoftMax Pro 7. At the end of the driver install, check the port assignment for the reader (Pothos) under the Device Manager. Close the file and go back to step-3 to process the next file if there is one. 0 software Download pageSoftMax® Pro 7. S. It should now work without crashing, even when connected to the Internet. Open the newer file in the newer version of software. SoftMax® Pro 7. There are times where you may need to Mask outliers or poor data, however look at the shape with all data points prior to discarding data. SoftMax® Pro 7. 0 software Download page Molecular Devices. When all files are done, close Enterprise. 2, or upgrade the earlier SoftMax Pro software to the current version. Make sure the latest driver set for the [printer model] is installed. 1. 1. Windows Home Editions are not supported. Search; Microplate Readers;. 2 Software Release Notes SoftMax® Pro 7. You will see: A demonstration of the SoftMax Pro 7. 87 mm) above the cuvette bottom. 1Learn how to use SoftMax Pro Software Version 7. (GenePix Pro Software Version 6, Version 7) Once you have located the download file on our support site: Click on the executable file to begin the file transfer and when prompted, choose "Save this program to disk. This allows each SoftMax Pro protocol to save data to the same location or to save to different locations allowing for data to be separated by Group. SoftMax Pro Data Acquisition and Analysis Software Release Notes SoftMaxProSoftwareReleaseNotes 2 Version7. 1. SoftMax® Pro Software for Windows 10 and 11 is designed to provide the simplicity, flexibility and power required for advanced data analysis. SoftMax® Pro 7. 0, and 2. Published Dec 16, 2020 | Updated Dec 21, 2020. zip. Windows XP Home Edition. 2. Molecular Devices Software. Download the administrator program for SoftMax Pro Microplate Data Acquisition & Analysis Software. The Spectratest® Abs1 plate, which is used for validationof Molecular Devices monochromator based readers, cannot be used to validate the Emax/Vmax readers. Click Install License File and browse to the license file that you copied. 2. SoftMax Pro GxP Software not Download the version of Axon MutiClamp Commander Software. 5. Exchanging user licenses for a network license for the MetaMorph® Software. 2 Software Release Notes Axon™pCLAMP™ 10 Electrophysiology Data Acquisition & Analysis Software Download Page SoftMax® Pro 7. Set up and run assays in minutes with over 160 ready-to-run protocols. The greater the number of points the more accurate your curve fit will be. To purchase a newer software version, request a quote. In an example of the menu, Vmax Points defaults to 25 of 25 total points. Download the version of Axon MutiClamp Commander. Please log in to view the content below the. The network key server hosts the network licenses. (SoftMax Pro software version should be 5. Products : SoftMax Pro Software, SoftMax Pro GxP Software, CellReporterXpress software, General, Screenworks, pCLAMP/AxoScope, GenePix Pro, MetaXpress software. 2 Software Release Notes SoftMax® Pro 7. SoftMax® Pro 7. In the SoftMax Pro software, go to the Main menu > Options > Plate Height Warning. Use Windows Search to search for “Add or Remove”. When the Clampex software is running an episodic trial under internal timing, data acquisition continues between sweeps and the software filter keeps running. Published Dec 16, 2020 | Updated Oct 09, 2023. 0 software Download page Download the version of Axon Axoclamp software. Prepare your i3/i3x instrument for shipment. 0 software Download page Axon™pCLAMP™ 10 Electrophysiology Data Acquisition & Analysis Software Download PageMolecular Devices Subject: Installation Guide Keywords: SoftMax Pro Microplate Data Acquisition and Analysis Software Installation Guide Created Date:SoftMax® Pro 7. You may have quit SoftMax Pro software and then restarted it and found that the PC hung or responded extremely slowly. For the GxP edition, double-click the SoftMax Pro 7. 2 Software Release Notes SoftMax® Pro 7. SoftMax® Pro 7. 1. 2 Software Release Notes Axon™pCLAMP™ 10 Electrophysiology Data Acquisition & Analysis Software Download Page SoftMax® Pro 7. Transferring a Meta Imaging Series® Software installation across. Search; Microplate Readers;. Do NOT use the front panel Ref button in fluorescence mode cuvette reads. 1. 8 Installer displays the version of the Sentinel Driver that is installed on your computer system. S. Then select the. SoftMaxProSoftwareReleaseNotes 7 Version7. Axon™ MultiClamp™ 700B Commander Download page. Creating VB programs for use in MetaMorph makes it possible for you to process and analyze images. 1 software Download page. 0 software Download pageFor your convenience, the legacy Molecular Devices Knowledge Base has been completely integrated into Spectranet. Genscript cPass SARS-CoV-2 Neutralization Antibody Detection. SoftMax® Pro 7. Windows Vista Home Basic. 7. 0 software Download page Axon™pCLAMP™ 10 Electrophysiology Data Acquisition & Analysis Software Download PageMolecular DevicesPublished Dec 16, 2020 | Updated Sep 20, 2023. 3. Learn how to use SoftMax Pro Software Version 7. Molecular Devices. 1. • Develop corrective patches (for SoftMax Pro 7. Download the latest version of pCLAMP 9 software. 0 software Download page Axon™pCLAMP™ 10 Electrophysiology Data Acquisition & Analysis Software Download PageMolecular Devices recommends cleaning the sample slides and the cover slides using the following methods in order of preference: 1. SoftMax® Pro 7. 0 software Download page Spectranet is our customer care portal with integrated Knowledge Base. EUROPE +44-118-944-8000 Mon to Fri 8am - 5pm GMT. It should now work without crashing, even when connected to the Internet. When Threshold Enterprise Admin software is run on the Windows 10 operating system, the Modify User function is not supported. 2 Software Release Notes Axon™pCLAMP™ 10 Electrophysiology Data Acquisition & Analysis Software Download Page SoftMax® Pro 7. There are two key places to look for how the data will be exported. Click Edit to AutoSave to a different location. You can also contact Technical Support by email.